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800-380-5979

Frequently Asked Questions

How can I place an Order?

Orders can be placed easily and securely via our website 24 hours a day. You can also place orders over the phone by calling us at 800.380.5979 Monday - Saturday. Violin orders usually take 3-5 days to ship due to the required setup time. Order for bows, cases, or other accessories usually ship within one business day. If you'd like to talk to a person, you can place an order over the phone by calling us at 800.380.5979 or you can email us at customerservice@violinpros.com. We accept all major credit cards as well as PayPal payments.

Can I Talk to a Person?

Absolutely! Please call us at 800.380.5979 and we are happy to answer your questions and talk you through your violin, bow, or accessory purchase. Our business hours are 9am - 5pm, Monday - Saturday MST.

How long will shipping take?

All orders will be shipped within two days unless otherwise notified. Our primary shipping methods are UPS ground and USPS priority which normally deliver shipments in the continental USA within 5-7 days. When considering transit time, remember that violin orders take additional to ship due to the required setup time. For a more specific time estimates, please contact us. 

What If I Have Questions Before Ordering?

Please call us at 800.380.5979 or email us at customerservice@violinpros.com and our expert staff is ready to answer your questions!

I have questions about payment / shipping / returns / etc.

Please see our Policies page which covers these topics in detail. 

I have a question that you didn't list.

For any other specific questions, please Contact Us and we'll do our best to answer.