Violin Pros Shipping, In-Home Trial, Trade-In & Privacy Policies
Shipping & DeliveryWe ship domestically within the United States and offer free shipping within the continental USA on orders over $99. Traditionally, violin orders will ship within 5-10 business days. This is dependent on the availability of the model, setup, and weather as we won't ship a new violin over a cold weekend. Please contact us if you have any questions about how quickly we will be able to ship a violin order. Orders for bows, cases, and accessories normally ship within 1-3 business days unless they are paired with a violin. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within one business day.
We ship instruments all over the world and offer free shipping on any international order over $2000. In some cases, due to the complicated import/export policies of some countries, we can only ship violins to freight forwarding companies with locations in the USA. If you have any questions about our shipping policy, please contact us and we are happy to answer your questions. Unfortunately, we are not able to accept returns on most orders outside of the USA due to shipping and import/export costs.
10-Day Home Trial and Return Policy
We offer 10-day home trials for violins, violas, and bows with a maximum limit of 2 instruments and 3 bows per trial. Once the products are returned to Violin Pros, you will be promptly refunded for the cost of the items, minus shipping costs. If needed, we can provide a return label and deduct the cost of return shipping from the refunded amount. To return a product, please contact us and we will send you the return shipping information. To qualify for a full refund, 10-day trial merchandise must be in new or like-new condition, must contain all the original accessories, and must be returned in the original packaging. Orders returned after 14 days of reception may incur a minimum 10% restocking fee. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake. Our home trial and return policy does not apply to orders outside of the USA due to shipping and import/export costs.
If you are interested in trading in your instrument for an upgrade, we have you covered.
If you purchased your trade-in from Violin Pros originally, we will offer 100% of the original purchase price, up to 50% of the next instrument minus maintenance and shipping costs. Here is our fixed maintenance price structure on violin trade-ins originally purchased from Violin Pros displaying typical wear and tear:
$100 on instruments $999 and below.
$200 on instruments $1000 and above.
If your trade-in shows non-standard wear (cracks, open seams, etc.), we will set the maintenance fee based on the estimated cost of that particular repair.
If you are offering a trade-in, we cannot combine it with an additional discount on the new order. For trade-ins not originally purchased from Violin Pros, we will offer a number based on the current used market asking price of that particular instrument minus maintenance costs. Though we try our best to accommodate most trades, in some instances we can not take in certain instruments due to the brand or physical condition of the item that is offered to us.
If you are interested in offering a trade, please contact us to speak to a Violin Pro!