We ship instruments all over the world and offer free shipping on any international order over $2000. In some cases, due to the complicated import/export policies of some countries, we can only ship violins to freight forwarding companies with locations in the USA. If you have any questions about our shipping policy, please contact us and we are happy to answer your questions.
We offer 10-day home trials for violins, violas, and Bows with a maximum limit of 2 instruments and 3 bows per trial. The products will ship for free and the customer is responsible for return shipping costs. Once the products are returned to Violin Pros, you will be promptly refunded for the cost of the items. To return a product, please contact us and we will send you the return shipping information. To qualify for a full refund, 10-day trial merchandise must be in new or like-new condition, must contain all the original accessories, and must be returned in the original packaging. Orders returned after 14 days of reception may incur a minimum 10% restocking fee. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake.
If you are interested in trading in your instrument for an upgrade, we have you covered.
If you purchased your trade-in from Violin Pros originally, we will offer 100% of the original purchase price, up to 50% of the next instrument minus maintenance and shipping costs. Here is our fixed maintenance price structure on violin trade-ins originally purchased from Violin Pros displaying typical wear and tear:
$100 on instruments $999 and below.
$200 on instruments $1000 and above.
If your trade-in shows non-standard wear (cracks, open seams, etc.), we will set the maintenance fee based on the estimated cost of that particular repair.
If you are offering a trade-in, we cannot combine it with an additional discount on the new order. For trade-ins not originally purchased from Violin Pros, we will offer a number based on the current used market asking price of that particular instrument minus maintenance costs. Though we try our best to accommodate most trades, in some instances we can not take in certain instruments due to the brand or physical condition of the item that is offered to us.
If you are interested in offering a trade, please contact us to speak to a Violin Pro!